Right to Cancel
As a customer of BANWELL LTD, you have the statutory right to cancel your purchase within 14 days of receiving your order.

To request a cancellation, please reach out to our support team or send a cancellation request via email to:
info@banwelluk.com
Unit 7 Garside Way, Aylesbury, HP20 1BH

If your order has already been delivered, you will need to return the item(s) within 14 days of notifying us of the cancellation. Return postage is your responsibility unless the product was faulty or free returns were stated at checkout.

Returns Address:
213 Fowler Road, Aylesbury, Buckinghamshire, England, HP19 7QR
We strongly recommend using a tracked service and retaining proof of postage. If the return is lost and no proof is provided, we may not be able to process your refund.

  • If your order is cancelled before dispatch, we will process your refund within 14 days of notice.
  • If you’ve returned an item, the refund will be issued within 14 days of us receiving the goods or proof of return.
  • Refunds will be credited to your original payment method. No processing or administration fees apply.

Returned items must be unused and in a condition suitable for resale. If any parts, packaging, or labels are missing—or the item appears used—we may deduct an appropriate amount from your refund or reject it entirely.

Return Policy

At BANWELL LTD, we are committed to delivering products that meet both description and quality expectations.

If your order arrives damaged, defective, or incorrect, please get in touch via:
Website: https://banwelluk.com/
Email: info@banwelluk.com

  • Returns are accepted within 14 days from the delivery date.
  • Items reported as faulty after this period may be eligible for replacement under warranty (if applicable).
  • Holiday purchases made between December 1st and 31st may qualify for an extended return period.

When contacting us, clearly describe the issue and let us know whether you prefer a refund or a replacement. Attaching a photo or short video can help us resolve the matter more efficiently.

Once your return is approved, we’ll provide a prepaid return label and notify you of the next steps. You’ll receive regular email updates throughout the return process.