{"id":15725,"date":"2025-07-17T12:38:31","date_gmt":"2025-07-17T12:38:31","guid":{"rendered":"https:\/\/banwelluk.com\/?page_id=15725"},"modified":"2025-07-17T12:38:32","modified_gmt":"2025-07-17T12:38:32","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/banwelluk.com\/?page_id=15725","title":{"rendered":"TERMS &amp; CONDITIONS"},"content":{"rendered":"\n<p><strong>BANWELL LTD<\/strong><br>Company Number: 15461867<br>Registered Office: 213 Fowler Road, Aylesbury, Buckinghamshire, England, HP19 7QR<br>Trading Address: Unit 7 Garside Way, Aylesbury, HP20 1BH<br>Email: <a>info@banwelluk.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">PRICING DETAILS<\/h3>\n\n\n\n<p>All prices shown on our website are inclusive of VAT (where applicable), but do not cover delivery fees unless specified. If the VAT rate changes before we dispatch your order, we will adjust the final cost unless full payment has already been completed.<\/p>\n\n\n\n<p>We will only charge your payment method once your order is ready to be shipped. A confirmation email will be sent at that time. The goods become your property once the full payment has been received. In the case of delayed payments, we may apply a daily interest charge of 2% above the Bank of England base rate until the full balance is cleared.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">PRODUCT INFORMATION<\/h3>\n\n\n\n<p>Unless otherwise noted, BANWELL LTD is not the original manufacturer of the items listed. While we do our best to display accurate product details, variations in colour or packaging may occur due to screen display differences or manufacturer changes.<\/p>\n\n\n\n<p>We reserve the right to make minor adjustments to products to comply with regulatory requirements or to enhance performance, provided such changes do not impact their intended use.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">ORDER HANDLING &amp; SHIPPING POLICY<\/h3>\n\n\n\n<p><strong>Processing Times:<\/strong><br>Orders submitted before 4:00 PM GMT on working days are typically handled the same day. Orders received after this cut-off or on weekends\/public holidays will be processed on the following business day. During peak seasons, processing times may be extended.<\/p>\n\n\n\n<p><strong>Delivery Options:<\/strong><br>Shipping services and associated costs (including VAT) are clearly stated during checkout.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">UNFORESEEN DELAYS &amp; FORCE MAJEURE<\/h3>\n\n\n\n<p>If an unexpected situation arises that delays your delivery, we will notify you promptly. We do not offer compensation for such delays. However, if the delay becomes excessive, you may cancel the order and receive a refund for items not yet dispatched.<\/p>\n\n\n\n<p>Should we be unable to fulfil your order due to external circumstances, we reserve the right to cancel it and issue a full refund for the unshipped items.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">CANCELLATION RIGHTS<\/h3>\n\n\n\n<p>You may cancel your order within 14 days of receiving it, in line with your statutory rights.<\/p>\n\n\n\n<p>To initiate cancellation, please email our customer support team at <strong><a>info@banwelluk.com<\/a><\/strong> or use our contact form on the website. Alternatively, you may send a cancellation request by post to:<\/p>\n\n\n\n<p><strong>Returns Department<\/strong><br>BANWELL LTD<br>Unit 7 Garside Way, Aylesbury, HP20 1BH<\/p>\n\n\n\n<p>If the item has already been delivered, it must be returned within 14 days of cancellation. Please use a tracked delivery service and retain the receipt as proof of return.<\/p>\n\n\n\n<p>Only the cost of standard delivery will be refunded. Any extra fees for express delivery will not be reimbursed.<\/p>\n\n\n\n<p>We will process refunds within 14 days of receiving the item or proof of postage. Refunds are issued to the original payment method without any deductions. Items must be returned in unused and resaleable condition. Refunds may be reduced or rejected if the items are returned in a used or damaged state.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">RETURNS POLICY<\/h3>\n\n\n\n<p>If your product is defective or not as advertised, please contact us at <strong><a>info@banwelluk.com<\/a><\/strong> or through our website.<\/p>\n\n\n\n<p>Please clearly explain the issue and state whether you\u2019d prefer a refund or replacement. When possible, include photos or a short video to support your claim.<\/p>\n\n\n\n<p>Once your return is approved, we\u2019ll provide a prepaid label for returning the item. You\u2019ll receive updates throughout the process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">WARRANTY<\/h3>\n\n\n\n<p>We provide a 12-month warranty on our products against manufacturing defects. This does not cover damage caused by misuse or regular wear and tear. Your legal rights remain unaffected.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">CUSTOMER RIGHTS<\/h3>\n\n\n\n<p>Under the Consumer Rights Act 2015:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Within 30 days:<\/strong> Full refund for faulty items.<\/li>\n\n\n\n<li><strong>Within 6 months:<\/strong> If the product can\u2019t be repaired or replaced, a refund may apply.<\/li>\n\n\n\n<li><strong>Up to 6 years:<\/strong> You may be entitled to a partial refund if the product fails to last a reasonable time.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">PRODUCT USAGE<\/h3>\n\n\n\n<p>Our products are for domestic or personal use unless specified otherwise. Any misuse, modification, or commercial use may invalidate your warranty or return eligibility.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">INTERNATIONAL ORDERS<\/h3>\n\n\n\n<p>If you place an order from outside the UK, you may be subject to additional import duties or taxes imposed by your local customs office. These charges are the buyer\u2019s responsibility.<\/p>\n\n\n\n<p>All international packages may be inspected by customs authorities.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">TERMINATION OF AGREEMENT<\/h3>\n\n\n\n<p>We may cancel the contract if you fail to accept the delivery within a reasonable timeframe. In such cases, we reserve the right to recover any associated losses.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">LIMITATION OF LIABILITY<\/h3>\n\n\n\n<p>BANWELL LTD is not responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Indirect losses that couldn\u2019t be foreseen<\/li>\n\n\n\n<li>Delivery delays due to external events<\/li>\n\n\n\n<li>Losses caused by misuse or failure to follow usage instructions<\/li>\n\n\n\n<li>Business or commercial-related losses<\/li>\n<\/ul>\n\n\n\n<p>These exclusions may not apply in all jurisdictions. We do not exclude liability for fraud or for injury or death caused by our negligence.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">AGE RESTRICTIONS<\/h3>\n\n\n\n<p>Our products are not intended for anyone under the age of 18. Orders must be placed by or with the supervision of an adult.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">DATA PROTECTION<\/h3>\n\n\n\n<p>We handle your personal information in accordance with our <strong>Privacy Policy<\/strong>, which is available on our website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">COMPLAINTS &amp; LEGAL ISSUES<\/h3>\n\n\n\n<p>If you wish to file a complaint, please contact:<\/p>\n\n\n\n<p><strong>Managing Director<\/strong><br>BANWELL LTD<br>213 Fowler Road, Aylesbury, Buckinghamshire, England, HP19 7QR<\/p>\n\n\n\n<p>These terms are governed by the laws of England and Wales. You may bring legal claims in the courts of England, Wales, Scotland, or Northern Ireland, depending on your location.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">ADDITIONAL TERMS<\/h3>\n\n\n\n<p>We may transfer our rights or obligations under these terms to another company without affecting your rights.<\/p>\n\n\n\n<p>This contract is solely between you and BANWELL LTD. No third party has rights to enforce any part of it.<\/p>\n\n\n\n<p>If any provision is found to be unlawful or invalid, the rest of the terms will continue to apply.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BANWELL LTDCompany Number: 15461867Registered Office: 213 Fowler Road, Aylesbury, Buckinghamshire, England, HP19 7QRTrading Address: Unit 7 Garside Way, Aylesbury, HP20<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15725","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TERMS &amp; CONDITIONS - Banwell Ltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banwelluk.com\/?page_id=15725\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TERMS &amp; 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